FAQ
Frequently Asked Questions
Find answers to common questions about ordering veterinary and animal care products from Akeem Group.
Ordering & Products
Q: What types of products do you offer?
A: We specialize in veterinary and animal care products, including veterinary medical supplies, medications, diagnostic equipment, animal nutrition, and pet care essentials.
Q: Do I need a veterinary license to purchase certain products?
A: Some veterinary medications and medical products are restricted to licensed veterinary professionals. Product pages will indicate if professional credentials are required.
Q: How do I set up a professional/clinic account?
A: Contact us at info@akeemgroup.com with your clinic information and veterinary license details to establish a professional account with specialized pricing.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship to all emirates within the UAE, with plans to expand to the GCC region.
Q: How long does delivery take?
A: Standard delivery takes 3-5 business days. Express delivery (1-2 business days) is available in major cities. Veterinary clinic orders receive priority processing.
Q: Do you offer free shipping?
A: Yes, free shipping is available on orders over [AED 300].
Q: How do I track my order?
A: You'll receive a tracking number via email once your order ships. You can use this to track your delivery.
Returns & Refunds
Q: Can I return veterinary medications?
A: For health and safety reasons, veterinary medications, opened medical supplies, and perishable items cannot be returned.
Q: What if I receive a damaged product?
A: Contact us within 7 days at info@akeemgroup.com with photos. We'll arrange a replacement or full refund.
Q: How long do I have to return eligible products?
A: Eligible products can be returned within 7 days in unused condition with original packaging.
Payment & Security
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and other secure payment methods processed through our payment providers.
Q: Is my payment information secure?
A: Yes, all payment information is processed securely through encrypted payment gateways.
Still have questions?
Contact us at info@akeemgroup.com and our team will be happy to help.