Track Your Order
Track Your Order
Stay updated on your veterinary and animal care product delivery with our order tracking system.
How to Track Your Order
1. Check Your Email
Once your order ships, you'll receive a shipping confirmation email with:
- Your tracking number
- Estimated delivery date
- Link to track your shipment
2. Track Online
Click the tracking link in your email or enter your tracking number on the carrier's website to see real-time updates on your delivery status.
3. Order Status Updates
- Order Confirmed: We've received your order
- Processing: Your veterinary products are being prepared
- Shipped: Your order is on its way
- Out for Delivery: Your order will arrive today
- Delivered: Your order has been delivered
Delivery Times
- Standard Delivery: 3-5 business days
- Express Delivery: 1-2 business days (major cities)
- Veterinary Clinic Priority: Expedited processing for professional accounts
Special Handling
Some veterinary products require temperature-controlled shipping or special handling. These orders may have specific delivery requirements noted in your tracking updates.
Need Help?
If you haven't received your tracking information within 2 business days of placing your order, or if you have questions about your delivery, contact us at info@akeemgroup.com with your order number.
Professional Account Orders
Veterinary clinic and professional accounts receive priority processing. Contact your account manager for expedited shipping options.