RETURN & REFUND POLICY

Akeem Group L.L.C-FZ – AKEEMPETS

1. Returns & Exchanges

We accept change-of-mind return or exchange requests within 48 hours of delivery.

Eligible products must be unused, unopened, in their original condition and packaging, and accompanied by valid proof of purchase.

Returns and exchanges are subject to verification of eligibility under this policy.

2. Non-Returnable Products

For hygiene, safety and product integrity reasons, change-of-mind returns or exchanges are not accepted for:

• Opened pet food, treats, supplements or veterinary products.

• Opened litter, grooming or hygiene products.

• Used products or items with damaged original packaging.

• Personalized or specially ordered products where disclosed before purchase.

• Products clearly marked as final sale, where legally permitted.

These exclusions do not affect customers' statutory rights regarding defective, damaged, expired, incorrectly supplied or non-conforming products.

3. Defective, Damaged or Incorrect Products

If a product is defective, damaged, expired, incorrectly supplied or not as described, please contact us as soon as reasonably possible.

We will assess the issue and provide an appropriate remedy, including repair where applicable, replacement or refund, in accordance with UAE Consumer Protection Law.

The 48-hour change-of-mind period does not limit statutory consumer rights.

4. Return Shipping Costs

For approved change-of-mind returns, customers are responsible for return shipping costs.

For defective, incorrect or non-conforming products, we will arrange or cover return shipping as required by applicable law.

5. Restocking Fees

No restocking fees apply to approved returns.

6. Refunds

Approved refunds will normally be initiated within 5–7 business days after receiving and inspecting the returned product.

Refunds will be issued to the original payment method where possible. Bank processing times may vary.

For cash-on-delivery orders, refunds will be arranged through an appropriate payment method.

7. How to Request a Return

Contact us at sales@akeemgroup.com and provide your order number, proof of purchase, reason for return and relevant photographs where applicable.

For change-of-mind returns, requests must be submitted within 48 hours of delivery.

Our team normally responds within 1–2 business days.

8. Consumer Rights

Nothing in this policy limits or excludes consumer rights under applicable UAE Consumer Protection Law and its implementing regulations.

9. Contact Information

Akeem Group L.L.C-FZ – AKEEMPETS

Email: sales@akeemgroup.com

Website: https://akeemgroup.com

Phone: +971 4 589 7766

Mobile / WhatsApp: +971 55 909 8484