Refund Policy
RETURN & REFUND POLICY
Returns We accept return requests within 2 days of the delivery date. All return requests are subject to our review and approval. To be eligible, items must be unused, in their original condition, and in the original packaging.
Non-Returnable Items The following items are final sale and cannot be returned or exchanged:
- Items from our designated final sale collection
- Opened or used products
- Items marked as non-returnable at the time of purchase
Return Shipping The customer is responsible for all return shipping costs. We recommend using a trackable shipping method. We are not responsible for items lost or damaged during return transit.
Restocking Fee All approved returns are subject to a 20% restocking fee, which will be deducted from your refund amount.
Refund Process Once your return request is approved by our team and we receive and inspect the returned item, your refund will be processed to your original payment method within 5-7 business days. We reserve the right to reject any return that does not meet our return conditions.
How to Initiate a Return To request a return, contact us at sales@akeemgroup.com within 2 days of receiving your order. Include your order number and reason for return. Our team will review your request and respond within 1-2 business days.
Contact Us For any questions regarding returns, please contact us at sales@akeemgroup.com.