Refund Policy
Refund Policy
Last updated: 22 Feb 2026
At Akeem Group, we stand behind the quality of our veterinary and animal care products. This policy outlines our approach to returns and refunds.
Return Eligibility
You may return products within [7] days of delivery if:
- The product is unused and in its original packaging
- The product is not a veterinary medication or perishable item
- You have proof of purchase
Non-Returnable Items
For health and safety reasons, the following cannot be returned:
- Veterinary medications and prescription products
- Opened or used medical supplies
- Perishable items (food, supplements with broken seals)
- Custom or special-order items
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery at info@akeemgroup.com with photos of the damage. We will arrange for a replacement or full refund.
Return Process
To initiate a return:
- Contact us at info@akeemgroup.com with your order number
- Receive return authorization and instructions
- Ship the product back in its original packaging
Refunds
Once we receive and inspect your return, we will process your refund within [7-10] business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
Professional Account Returns
Veterinary clinics and professional accounts may have different return terms. Please contact your account manager for details.
Contact Us
For questions about returns or refunds, contact us at info@akeemgroup.com