Shipping policy
Shipping Policy
Akeem Group is committed to delivering veterinary and animal care products quickly and safely across the UAE.
Shipping Coverage
We currently ship to all emirates within the United Arab Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
Shipping Rates
- Dubai: AED 20 for orders below AED 200. Free standard shipping for orders of AED 200 or more.
- Other Emirates (Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah): AED 30 for orders below AED 250. Free standard shipping for orders of AED 250 or more.
Delivery Times
- Dubai: 1–2 business days.
- Other Emirates: 3–5 business days.
Order Processing
Orders are typically processed within 1–2 business days. Delivery estimates may vary depending on product availability, delivery location, and public holidays.
Special Handling
Certain oversized, heavy, or temperature-sensitive products may require special delivery arrangements. Any additional charges must be communicated to the customer and approved before processing the order.
International Shipping
International shipping is not currently available through our online checkout. Customers may contact sales@akeemgroup.com for international shipping inquiries.
Tracking Your Order
Once shipped, you can track your order using the tracking number provided in your shipping confirmation email.
Delivery Issues
If you experience any issues with your delivery, please contact us immediately at sales@akeemgroup.com with your order number.